Saturday, October 13, 2007

Shopping Search Interfaces

I started using Amazon.com several years before I had determined for certain that I wanted to go to library school; once, long ago, I liked its search results navigation, but the ease of navigating through several hundred alphabetical results when you knew and had searched for an exact song title is long gone.  But Amazon isn't what prompted me to write this.

No, today's instigator is Target's website.  I saw someone wearing leggings today and I remembered that I had been interested in footless tights as a possible layering option for our frigid, frigid winters up here.  (February is generally the worst, and cold probably doesn't last a very long period of time, but it seems like it does.)  Since Target is one of the more convenient discount retailers for us, I figured I'd see if they had anything that I could later go look at in store.

So I popped "footless tights" into the search box on the Target.com homepage.  And what did I get?
We found 624 matches for "dots" at Target

... wtf?  How does "footless tights" turn into "dots"?  It is the strangest thing I've seen a shopping site's search do that I can recall.

Back to Amazon for a moment...  I love some aspects of the site:  the reviews, the table of contents snapshots, the music preview clips, the wishlists.  But the search functions just drive me nuts.  Sure, for the most part when I'm looking for a book, or a CD, or whatnot, it comes up on the first page of results.  Song titles, though, are painful; you can't search for an exact title and limit to just that phrase.

And... omg, I just went to double check something about their searching, and Amazon is using tags now!  (Incidentally, I also just found a CD with 27 different recordings of the title theme from High Noon.  When I was working on the 1950s Westerns presentation, I had that song stuck in my head.   For weeks.)

Anywho... yeah.  Getting around the search results in Amazon is still somewhat annoying, especially if you've become accustomed to the interfaces used by EBSCO or OCLC.

But... dots?

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